Refund policy
Return & Refund Policy
Effective Date: July 1, 2026
At FirstWatch Depot, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Most new, unused products may be returned within 30 days of the delivery date for a refund or exchange.
To qualify for a return, items must:
• Be unused and in new condition.
• Include all original packaging, manuals, labels, and accessories.
• Be free from damage, alteration, or excessive wear.
• Include proof of purchase or order number.
Non-Returnable Items
The following items cannot be returned unless they are defective or shipped in error:
• Clearance or final sale items.
• Customized or personalized products.
• Special-order or made-to-order items.
• Products showing signs of use or damage caused after delivery.
• Gift cards.
• Any item identified as non-returnable at the time of purchase.
For safety and hygiene reasons, certain wearable safety products, personal flotation devices, or rescue equipment that have been worn, used, modified, or activated may not be eligible for return.
Return Authorization
Before returning any merchandise, please contact our Customer Service team to obtain a Return Merchandise Authorization (RMA). Returns received without an RMA may be refused.
Customers are responsible for securely packaging returned merchandise to prevent damage during transit.
Return Shipping
• If the return is due to customer preference, the customer is responsible for return shipping costs.
• If the item is defective, damaged during shipping, or shipped incorrectly by FirstWatch Depot, we will provide instructions for return shipping at no additional cost.
Original shipping charges are non-refundable unless the return results from our error.
Refunds
After your returned item is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear on your account after processing.
Exchanges
If you received a defective or damaged product, or need a different size or color (when available), please contact us. We will work with you to arrange an exchange whenever possible.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, notify us within 5 business days of delivery so we can promptly resolve the issue.
Manufacturer Warranty
Many products sold by FirstWatch Depot are covered by the manufacturer's warranty. Warranty coverage, terms, and procedures vary by manufacturer and are handled according to the manufacturer's warranty policy.
Contact Us
If you have questions regarding returns, refunds, exchanges, or warranty claims, please contact FirstWatch Depot Customer Service through the Contact page on
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at csv.pqitw@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at csv.pqitw@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csv.pqitw@gmail.com.
Our team will be happy to assist you.